Contact
Email is the way
There is no ticket system, no chatbot, and no contact form that disappears into a queue. The address above reaches a person, and that person wrote the software you are emailing about. Most mail is answered the same day; the slowest it gets is a couple of days.
Something is broken
Tell us what you did, what happened, and what you expected instead. The version number helps — it is in Help → About in the Windows programs, and at the bottom of the page in the browser tools. A screenshot is worth more than a careful description, and we have a free tool for that.
Something is missing
Feature requests get read and most get answered, including the “no, and here is why” ones. A request that explains the problem you are stuck on is more useful than one that specifies the solution, because the solution is often something simpler than what you had in mind.
You want to write about us
Press, reviews, a YouTube video, a roundup post — same address. Licence keys for review purposes are not a problem and there are no conditions attached to what you then say. Brand assets and screenshots can be sent in whatever format you need.
You found a security problem
Please send it to the same address and give us a reasonable window before publishing. Everything here runs locally with no server behind it, which removes most of the usual categories — but not all of them, and a report is genuinely welcome rather than merely tolerated.
Great Scott Labs
A software company in Texas. We make Windows programs you buy once and browser tools that are free, and we do not want your email address unless you have asked us for something.
Mail sent to the address above is used to answer the mail. It is not added to a list, not used for marketing, and not shared with anyone. The privacy page covers that in full.