Great Scott Labs

Refund policy

Sixty days,
no questions asked.

Most of this industry gives you thirty. We looked at fourteen competitors before writing this and every single one that publishes a window publishes thirty days or less. Sixty is double the category standard, and it is here because being generous with the product costs less than being stingy with it.

The policy

Lickety has a free tier, so you never have to buy it to find out whether it works for you. If you do buy it and it is not for you, email support@greatscottlabs.co within 60 days of purchase, from the address you bought with, and you get a full refund — no questions asked and no form to fill in.

We may decline a request that looks like abuse: repeated refunds across multiple licence keys or accounts.

And a broken promise has no deadline

If a product you bought from us stops working on a supported version of Windows and we cannot fix it, we will refund you whenever you bought it. Sixty days, six months, three years — it does not matter. “Buy it once. Own it forever.” is either true or it is marketing, and this is the sentence that decides which.

What we do not ask of you

We do not ask for a reason. We do not ask you to prove you uninstalled it — we could not check that, and a policy that demands something it cannot verify is just a bluff. And we do not quote you a processing time, because “allow six to eight weeks” is what this promise looks like when it has gone wrong somewhere else.

Statutory rights

If you are in the EU or the UK you have a statutory right to cancel a purchase, and nothing here reduces it. This policy is more generous than that right in every respect we are aware of, which is deliberate: you should never have to work out which rule helps you more.

How to ask

One email to support@greatscottlabs.co from the address you bought with. That is the whole process. Payments are handled by our payment provider, so the money goes back to the card or account it came from.

Why sixty and not thirty

Two reasons, and neither of them is generosity for its own sake.

The first is that you can already use Lickety for free, permanently, without giving us a card. Nobody has to buy it to find out whether it suits them, so the people who do buy are the ones who already know. A refund window is a safety net under a decision that has mostly been made already.

The second is plainer. A short refund window does not actually protect a small company — the payment provider can refund over our heads anyway, and a customer who has been refused and then disputes it costs us more than the refund would have. So a stingy policy buys nothing and annoys someone. Sixty days costs us almost nothing and says something true about how this catalog is built.